Customer Reviews

Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.

  • MF

    “Great agency to work with!”

  • RW

    “Donna and the team at ICA have been incredible to work with. Prompt, courteous and extremely professional. I would recommend ICA to anyone looking for insurance products. Ron Workman – RT Bruder Properties.

  • DL

    “Donna who represents Erie Insurance in Medina is second to none! I am in my 60’s so I have had many experiences with insurance and agents. Without a doubt, Donna has been the best! She has offered suggestions to increase my insurance without an increase in costs. Donna helps me sleep at night, not having to worry about my car or home. Please contact her, you will be happy!!

  • PV

    “There just is nothing negative I can say about The Insurance Centre Agency! We love our agent Aaron Dorksen, as he is always just a phone call away! He is honest and helpful and although he is fairly new to the insurance business, he is so knowledgeable and proficient! If he is unable to answer a question, he is not afraid to admit that, but promptly gets the answer! We have recommended several people to Aaron and he has saved each of them hundreds of dollars doing business with The Insurance Centre Agency, as we did! Aaron is always so kind to thank us for our referrals…. he even sent us a gift card to show his appreciation! We hope to do business with The Insurance Centre Agency, and Aaron Dorksen, for many years!

  • TD

    “Laurie was extremely professional and detailed. We are not the kind of people that bounce around to different insurance companies. We were forced to look for new insurance because we recently added a teen driver and the insurance company we had wanted to charge us a very large sum. I found Laurie and her company through the web and she took charge of our situation by taking care of all the price issues, policy aligning, and legwork. Laurie saved us a LOT of money! She has been the best insurance agent we have ever worked with! ”

  • JB

    “The Insurance Centre Agency always address my questions or needs either immediately when I call or very quickly right after. The agents handle my claims far beyond what I expect, almost as if the claim was their own personal…

    Thank you,

  • Dustin Gray
  • PA

    “Don and I still can’t get over how well you took care of our situation after the accident. Such kindness and caring and everything was settled quickly and we certainly were more than pleased with the final settlement. Your adjuster was just great to help us and so concerned. Thank him also for us. We have told many folks about our experience with your company and of course highly recommend you to them. We greatly appreciate your quality of business and friendship and hope you get lots of business from our recommendations. You are special to us. Also, thanks for the award you gave to Adam Wallace. He is Don’s cousin and we watched him grow up to be the nice young man he is. He is already getting much respect from Ashland College. We are sure he’ll do a good job there.

    Thank you so much for all you did for us. Having never had a bad accident before, we did not know what to expect, but we were made to feel relaxed and assured we would be OK.”

  • KH

    “When I was in my car accident I didn’t know what to do. It was my first car accident and I was worried about what was going to happen. I called Tina at the Insurance Centre and she took down all the information and got to work right away. Within 1 hour she was able to get the case number from the other insurance company and get the ball rolling. We were determined to try and handle this ourselves, but as soon as we started getting the run around from the other insurance company, Ron stepped in and handled everything perfectly. We ended up filing the claim through Erie, and within no time they were able to handle the claim and get us settled and in a new car. Ron and Tina were very helpful in answering all our questions and we were very pleased with the results. We will always use The Insurance Centre for all of our needs because they go over and above the call of duty to make sure that their clients are happy.”

  • CC

    “I lost my home, and business on June 25th of 2002. My world came crashing down that day and I didn’t know what I was going to do or how I would ever be able to recover. Ron Osiecki from The Insurance Centre Agency was there from the start. He came to the fire and made sure I had money for necessities and had a place to sleep that night. The paperwork was not fun, but Ron walked me through everything, and more importantly he was always there while I dealt with the adjuster. Any time I had a question or was frustrated, Ron would immediately call and get an answer for me. I am thankful that I chose The Insurance Centre Agency as my insurance provider. They got me back on my feet, and helped me move forward with my life.”

  • GF

    “Our Agent, Ron Osiecki and his staff treat us as personal friends, not as clients. They are definitely looking out for our family. They not only provide our home and autos the best coverage, but the rates are outstanding.When our home and property were damaged by the tornado, our agent, Ron Osiecki was on the scene. He assured us our home would be restored to pre-storm condition, and it was. The adjustor, who was very friendly, worked very well with us and our contractor. The adjustor would use his extensive knowledge from previous storm damage to have us check things that were overlooked for damage. Several times he was correct and our coverage was complete. We would highly recommend the Insurance Centre Agency – the agent and staff are honest, straight forward, loyal, and treat all as personal friends.”

  • TC

    “As sewer contractors, our plans change on a dime and a lot of times we need to get bonds, etc. within a few hours. The Insurance Centre Agency has always come through for us, even with such short notice! The service is friendly and their staff is knowledgeable. It definitely makes our work a lot easier knowing we can count on our Agent to get us what we need and do it with a smile on their face! Again, thanks for such great service. We absolutely appreciate it!”