We've composed this F.A.Q. page to provide answers to questions we are often asked. Please contact us if this page does not answer a question you have.
Q. Am I covered while driving a rental car?
A. Yes, Erie's policy does provide coverage on a rented vehicle that you or a resident relative rents for 45 days or less for personal use. Coverages do carry over from your personal auto policy.
Q. Can I pay my premium by credit card?
A. At this time Progressive is the only company that accepts credit cards.
Q. How can I lower my premium?
A. The best way to lower your premium is to increase your deductibles. The higher your deductibles the lower your premiums. We also recommend removing comprehensive and collision coverage from older vehicles.
Q. Is flood covered under my homeowners insurance policy?
A. Flood is not covered under a homeowners policy. Flood insurance is written thru the national flood insurance program, which is a separate policy.
Q. What do I do in case of an accident?
A. Notify us as soon as possible with as much information as you can get. Notify the police through the computer system. Always get as much information as possible and then Erie's claim department will call you within the next 24 hours. If the office is not open, we have a 24-hour claims service line that you can call.
Q. Who do I pay my deductible to?
A. The deductible needs to be paid to the body shop that is fixing your car. If the loss were on the home, then the deductible would be paid to the contractor.
Q. Do you have a 24-hour claim service?
A. Yes, all the companies we represent offer toll free 24-hour claim numbers.
Q. When should my windshield be repaired instead of replaced?
A. If the crack or ding is smaller than a one-dollar bill then the glass can be repaired. If the crack is larger than a one-dollar bill then the windshield needs replaced.
Q. When do we add our child on to our policy?
A. All licensed drivers including those with only a learner's permit must be added to your auto policy before getting behind the wheel, regardless of the presets of an adult driver.
Q. What pay plans are available?
A. Every policy holder is different, and we offer several pay plans to meet your needs.
